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BACKGROUND.HEIC

Refund Policy

BACKGROUND.HEIC

Last updated: 08.08.2025

 

Gala Sadhu is committed to offering a high-quality, transformational experience for each client. Due to the time, preparation, and limited availability involved in this work, the following refund terms apply to all services.

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1. Private Sessions (Individual or Couple)

  • Cancellations made within 72 hours after the booking are eligible for a re-schedule or a refund.

  • Cancellations made 2 weeks before the booking are eligible to 50% refund or a re-schedule if agreed. 

  • Cancelations made within less than 2 weeks prior to the booking are non-refundable, unless otherwise agreed. 

  • No-shows are charged in full.

  • You may reschedule your session only once, up to 72 hours before the original appointment.

  • Rescheduling less than 72 hours in advance will be treated as a cancellation unless otherwise agreed.

  • In the event of a medical or family emergency, exceptions may be made on a case-by-case basis. Written proof may be requested.

  • If the session is cancelled by the practitioner, a full refund or rescheduling option will be offered.

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2. Session Packages​

  • Packages are non-refundable once the first session has been used.

  • If no sessions have been used, a refund may be considered, minus a 10% administrative fee.

  • Sessions within a package must be scheduled and used within 6 or 12 months of purchase, unless otherwise agreed in writing.

  • Rescheduling of individual sessions within a package follows the same policy as above (only once, 72 hour prior notice).

  • Missed or cancelled sessions without appropriate notice are counted as used and will not be rescheduled or refunded.

  • Packages are non-transferable unless written permission is granted by the practitioner.

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3. Workshops, Events, and Group Rituals

  • A 50% non-refundable deposit is required at the time of booking to secure your event / place.

  • The remaining balance must be paid no later than 7 days before the event (or on-site, if previously agreed).

  • Cancellations made more than 7 days before the event will receive a refund of any amount paid beyond the 50% deposit.

  • Cancellations within 7 days of the event are non-refundable, unless your spot can be filled from a waitlist.

  • You may request to transfer your booking to another person, subject to approval.

  • If the event is canceled by the practitioner, a full refund will be offered.

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4. Digital Products & Gift Cards

  • At this time, no digital products are sold. If offered in the future, digital content purchases will be non-refundable.

  • Gift cards are non-refundable and valid for use within 12 months of purchase.

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5. Late Arrivals & Missed Appointments

  • If you arrive late, your session will still end at the originally scheduled time. No refunds or partial refunds are provided.

  • Missed sessions without notice are considered no-shows and are non-refundable.

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6. Health-Related Refunds

  • Clients must disclose any contraindications before booking. Failure to do so may result in cancellation without refund.

  • If a contraindication is discovered after booking but before the session, and you provide medical documentation, a full or partial refund may be offered.

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7. How Refunds Are Issued

  • Refunds will be processed to the original payment method within 7–10 business days.

  • Processing times may vary depending on your payment provider.

  • If you have any questions, please contact:
    📩 info@galasadhu.com

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